Client Relationships
Sometime it becomes important for me to go above and beyond my role as a private investigator. Client relationships are the key to success in my business which includes the attorneys I work for and the clients they have hired me to assist. Today I recieved a call from a very upset client, he felt like his attorney was not listening to him or communicating key information to him in a timely manner. I stopped and just listening to a confused and upset client, a client who felt victimized by the legal system. In this instance I go into fix-it mode or as others may call it, damage control but I call it advocacy.
Many times the client blames the attorney when things go wrong. I can be the person to advocate for both the attorney and the client. I can listen to the client, sympathize with the client and offer a reasonable explanation about why the legal system works the way it does. It may seem like this is a job that should be the attorney's because he is the legal scholar, but this is the time for a sympathetic voice to offer support, someone not connected in the same way a lawyer is. As the outsider I can often times help smooth things over with the client which can be a huge benefit to the attorney.
Sex abuse clients are a unique community of clients because they bring the trauma of abuse with them into the lawsuit. This makes them especially vulnerable to the legal system and the many disappointments. Because this is my specialty I have been able to develop a relationship of trust with the clients I have worked with. These relationships allow me to help both the client and the attorney when issues come up. This can be called damage control, fix-it mode or advocacy.
Topics: Miscellaneous - Legal | 1 Comment »
January 22nd, 2009 at 1:20 pm
I worked with Dawn in the legal industry for many years. Her specialty indeed is client relationships. People are drawn to her and have an immediate Trust in her – that she will hold their concerns with the highest regard and care. Advocacy and the importance of developing a trusting client relationship in underestimated in the legal industry. It is of utmost importance in the success of a clients continued healing – particularly in an abuse case. The Attorney most often has little time for the maintenance aspect of keeping a client level headed and feeling like their voice has been heard. Enter Dawn – Private Investigator/Compassionate Confidant Extraordinaire!